ESPA
History & Activities

History & Activities

The company was founded in 1994 by people who know the job, invested money, devoted time and made many efforts to be able today to offer reliable and quality services in the field of cleaning.

The company is headquartered in Ioannina and the 28th of October street number 9. The company is active in cleaning buildings (hospitals, conference and exhibition spaces, sports facilities, banks, super markets, shopping malls, industrial and craft spaces, organizations, schools, theaters , cinemas, clubs, etc.) and in other cleaning sectors such as cleaning carpets, rugs, glass, etc., but also in the provision of security services and the provision of catering services.

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The perfect mechanical equipment together with the experience, absolutely guarantee the execution of all cleaning works with perfection. The machines used by the company are the best in the European and domestic market, with all the specifications required for their perfect efficiency. They are handled by well-trained staff.

Also, the materials used by the company have all the specifications provided by the existing provisions for their use and do not create problems and undesirable situations in the environment.

One phone call is enough for the specialist to come to the place and discuss your needs with you and record them. He will count the space and without delay you will receive a detailed offer, based on high standards of cleanliness, which will suit your criteria and your budget.

Safe and responsible service is based on the excellent and continuous training of the staff, regarding the use of products and cleaning machines.

Its projects are audited on a permanent basis by the project managers and the project supervisor, in order to ensure the high quality of the services provided.

The staff involved in the various projects has been carefully selected, trained, insured and distinguished by its fine service attire, courtesy and confidentiality.

The company, considering the quality of the provided services as a basic “tool” of competition and wishing to offer to its customers high quality and loyalty services, has adopted and implements a Quality Management System according to the international standard EN ISO 9001: 2008, ISO 14001: 2004 HACCP, ISO 22000, ISO 18001: 2007.

The Quality System of the company is reformed based on the new standard EN ISO 9001: 2008, is presented and analyzed in this manual and concerns the following activities:

Supply of suitable and quality materials.
Selection of experienced staff, who are constantly trained.
Provision of services, under fully controlled conditions.
Measurements, controls, analysis and improvement of the provided services.
Support for after-sales services.

The Quality Management System is in accordance with the international standard EN ISO 9001: 2008 and follows any changes of the standard in a reasonable time.

The complete analysis and satisfaction of the requirements of the company’s customers, in combination with the support of the provided services, are elements with which the company creates an ever-expanding set of satisfied customers. The company expresses its full support to all of its customers who trust it.

Skills

Specialization in services

Standard Cleaning System

90%

Security services

80%

Food Services

80%
ORGANIZATION

Structure and Organization of the company.

QUALITY POLICY

One of the basic policies of the company is, exploring the real needs and requirements of its customers, to guide them, inform them and provide its services in the best possible way, thus creating a set of satisfied customers which is constantly expanding. .

The company aims to achieve the following goals:

To play a leading role in a dynamically growing industry by providing high quality services, worthy of the requirements of its customers.
To be recognized as one of the leading companies in terms of reliability, flexibility and customer service.
To be within the next five years among the leading companies in the industry, meeting every quantitative and qualitative criterion.

The above goals are achieved through the continuous improvement of quality, both the operations of the company and the services provided to customers.

The provision of quality services to customers must be a constant concern of both the Management of the company and all employees in general.

In general, the company’s goal is to plan, provide and control the services provided in such a way that they can meet the ever-increasing demands of the market and customers and can keep up with the high pace of technological development.

The services provided by the company, must be distinguished for their reliability and continuous support from the company, elements necessary based on the requirements of today’s society.

It is clear that the procedures included in the Quality Management System will be compulsorily applied by all staff who need to be informed and trained in them.

Because today the high quality of products and services in general, has become a basic social requirement, the installation and efficient operation of a Quality Management System is a first priority for the company.

QUALITY OBJECTIVES

The Management of the company on an annual basis sets quantified Quality objectives for the services it provides to its customers. These goals extend to the operation of the company itself, which is directly related to the effective implementation of the Quality Management System.

The definition of Quality Objectives is done in collaboration with the Management, the executives and the employees, following the following rules:

The objectives must be clear and as quantified as possible.
Goals must be realistic and achievable.
All employees must be aware and involved in setting goals.
Meetings should be held at regular intervals to discuss the extent to which the objectives have been achieved.

ORGANIZATION

The Organization Chart of the company is as follows:

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Responsibilities of the Finance Department
The head of the financial services department is responsible for: Determining and controlling the monthly cash program and monitoring financial developments, as well as processing proposals to the General Manager to address anticipated needs
To monitor the Company’s liquidity and suggest ways to secure the necessary resources at minimum cost
To check the completeness and reliability of the information submitted to the State
For the supervision and control of the accounts in general and specifically of the balance sheet and the Income Statements and their submission on the regular dates to the General Manager
To control and execute company payments.
For the payment of staff salaries, in accordance with payroll statements and overtime pay, etc.,

Responsibilities of the Quality Manager

Installation, maintenance and improvement of the company’s Quality Management System and issuance of relevant procedures.
Review of the Quality Policy in collaboration with the Quality Committee.
Scheduling of internal quality audits (Internal Quality Audits) and direct participation in their conduct.
Quality Inspections by External Quality Audits and responsible for obtaining the relevant required certifications.
Compilation of Quality programs and work instructions and control.
Participate in the examination of customer claims and complaints.
Direct participation in the Quality Assessment of suppliers.
Staff training (quality issues).
Statistical analysis
Information of the Directorate for Quality issues.

Supervisors

Responsible for the correct and timely quality control of the company’s projects.
Responsible for the correct completion of the necessary forms of their competence.
Responsible for immediately informing the Management of the company on any issues that arise.

Project managers

Responsible for organizing and supervising the work in the project they are responsible for.
Responsible for quality control in the project they are responsible for.
Responsible for the correct completion of the necessary forms of their competence.
Responsible for immediately informing the supervisors about any issues that arise.

Cleaners – Guards – Other staff

Responsible for the execution of the necessary work based on the procedures and instructions of the Quality Management System of the company.
Responsible for the proper operation of the company’s machines, based on the operating instructions.
Responsible for immediately informing the project manager and the supervisor of any issues that arise.

CERTIFICATIONS

The company, considering the quality of the provided services as a basic “tool” of competition and wishing to offer to its customers high quality and loyalty services, has adopted and implements a Quality Management System according to the international standard EN ISO 9001: 2008, ISO 14001: 2004 HACCP, ISO 22000, ISO 18001: 2007.